Hello, feel free to ask your questions, we have the answers!
Are towels and bed linen provided?
With Appart'City, travel light: you will find in your flat a bathroom linen kit including: 1 bath sheet and 1 towel per person, 1 bath mat per flat. An additional bathroom linen kit is available on request (optional). Your room is ready when you arrive, the beds are already made, you can leave your sheets at home!
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What are your general conditions of sale for online transactions?
The prices shown are per apartment and per night. The prices do not include tourist tax which is to be paid on site. We offer several rates, our terms of sale for each rate will be provided when making your reservation. You can also find our terms of sale by going to “General terms of sale”: https://www.appartcity.com/en/rental-terms-and-conditions.html
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What time is breakfast served?
The breakfast service is generally provided from 7:00 to 9:00 Monday to Friday, and 8:00 to 10:00 Saturdays and Sundays (Sunday service may vary depending on your chosen Appart’City). Please consult the fact sheet for your chosen Appart’City to check their hours.
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What does flat cleaning include and how often is it done?
The flat is cleaned before your arrival. A cleaning service at the end of your stay is included in the price of your stay, whatever the range and type of flat. This service does not include the cleaning of the kitchen, which is the responsibility of the client or can be entrusted to us. The cost of this "Kitchen Cleaning" service is charged at €10.00. For stays of 7 nights or more, a complete weekly cleaning with change of all linen is included in the price, except for the kitchen and the dishes. The day of this cleaning is to be agreed with the reception team of your Appart'City, we invite you to inquire at the reception. Here are the different formulas proposed : . The "Complete cleaning" package includes the total cleaning of the flat, excluding the equipped kitchen area. Rates for the "Complete cleaning" formula: T1 = 19,00€, T1 bis and T2 = 29,00€, T3 = 39,00€, T4 = 49,00€. . The "Express cleaning" formula includes: a new bed (without change of sheets), emptied bins, change of bath sheets. Express cleaning" formula rate: Single rate = 8,00 € whatever the range and type of flat. . The "Kitchen cleaning" formula includes the cleaning of the equipped kitchen area. Single rate = 10,00 €.
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Who can I contact when arriving outside of the opening hours?
Don't worry, you're never on your own! A telephone number is provided at the reception of your Appart’City, an employee will be available for any enquiries.
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Will I need to pay a deposit?
You may be asked to pay a deposit upon your arrival, please contact your Appart’City for more information.
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Are cleaning supplies provided?
A maintenance kit is provided to set you up for your stay, including washing-up liquid, sponge and tea towel (or 2 tablets if using a dishwasher) as well as a vacuum cleaner and broom both available upon request at reception. Fresh linen can be provided throughout your stay, upon request.
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What are the opening hours of my Appart'city?
You can view the opening hours of your Appart’City by going to “OPENING HOURS” on your hotel's page. During these hours our reception team will be more than happy to hand over the keys to your apartment directly. 24h check-ins are also possible.
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Is smoking permitted inside the apartments?
No, our apartments are smoke-free, you may be charged a penalty fee for non-compliance with these regulations. We have provided ashtrays outside of our Appart’City hotels...
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Can you accommodate minors under the age of 18?
Appart’City cannot accommodate minors under the age of 18 who are not accompanied by their legal guardian. In the case where a minor has made a reservation or intends to stay alone without their legal guardian, the reservation may be cancelled immediately, even during the booking process.
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In compliance with the Data Protection Act 78-17 of 6 January 1978, you have the right to access, modify, rectify or delete any data which concerns you, which you may exercise by contacting Appart’City SAS by sending an e-mail to dpo@appartcity.com.