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What are the exclusive benefits offered to Appart'City members?
As an Appart'City member, you have access to a multitude of exclusive benefits. These include special discounts on your bookings, personalized offers, and much more. To view the complete list of benefits and to manage your account, you can log in on our login page. If you are not yet a member and wish to learn more about these benefits, feel free to visit our Members' Benefits page for more information and to start your membership.
Are towels and bed linen provided?
With Appart'City, travel light: you will find in your flat a bathroom linen kit including: 1 bath sheet and 1 towel per person, 1 bath mat per flat. An additional bathroom linen kit is available on request (optional). Your room is ready when you arrive, the beds are already made, you can leave your sheets at home!
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What are your general conditions of sale for online transactions?
The prices shown are per apartment and per night. The prices do not include tourist tax which is to be paid on site. We offer several rates, our terms of sale for each rate will be provided when making your reservation. You can also find our terms of sale by going to “General terms of sale”: https://www.appartcity.com/en/rental-terms-and-conditions.html
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What are the exclusive benefits offered to Appart'City members?
As an Appart'City member, you have access to a multitude of exclusive benefits. These include special discounts on your bookings, personalized offers, and much more. To view the complete list of benefits and to manage your account, you can log in on our login page. If you are not yet a member and wish to learn more about these benefits, feel free to visit our Members' Benefits page for more information and to start your membership.
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What time is breakfast served?
The breakfast service is generally provided from 7:00 to 9:00 Monday to Friday, and 8:00 to 10:00 Saturdays and Sundays (Sunday service may vary depending on your chosen Appart’City). Please consult the fact sheet for your chosen Appart’City to check their hours.
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What does flat cleaning include and how often is it done?
The scope of cleaning services varies depending on the range of our aparthotels to always offer you more comfort, regardless of the length of your stay. Find the details and rates of our cleaning service options.
For any questions or to select one of the offered options, please inquire at the reception for more information.
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Are cleaning supplies provided?
A maintenance kit is provided to set you up for your stay, including washing-up liquid, sponge and tea towel (or 2 tablets if using a dishwasher) as well as a vacuum cleaner and broom both available upon request at reception. Fresh linen can be provided throughout your stay, upon request.Click to know more about our housekeeping policy.
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Is smoking permitted inside the apartments?
No, our apartments are smoke-free, you may be charged a penalty fee for non-compliance with these regulations. We have provided ashtrays outside of our Appart’City hotels...
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Can you accommodate minors under the age of 18?
Appart’City cannot accommodate minors under the age of 18 who are not accompanied by their legal guardian. In the case where a minor has made a reservation or intends to stay alone without their legal guardian, the reservation may be cancelled immediately, even during the booking process.
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Is appartcity.com secure?
The appartcity.com website is totally secure, it uses an encryption system of your data when they are transmitted on our network, all the data you have filled in on our different forms (bank details), are automatically encrypted.
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Can’t find an answer to your question in the tabs above? Don’t panic, contact us via the form below.
N.B. To manage an Internet reservation made from another website than appartcity.com, please contact the customer service of the partner website.
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In compliance with the Data Protection Act 78-17 of 6 January 1978, you have the right to access, modify, rectify or delete any data which concerns you, which you may exercise by contacting Appart’City SAS by sending an e-mail to dpo@appartcity.com.