Frequently Asked Questions - My booking

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Frequently Asked Questions

Are towels and bed linen provided?

With Appart'City, travel light: you will find in your flat a bathroom linen kit including: 1 bath sheet and 1 towel per person, 1 bath mat per flat. An additional bathroom linen kit is available on request (optional). Your room is ready when you arrive, the beds are already made, you can leave your sheets at home! 

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What are your general conditions of sale for online transactions?

The prices shown are per apartment and per night. The prices do not include tourist tax which is to be paid on site. We offer several rates, our terms of sale for each rate will be provided when making your reservation. You can also find our terms of sale by going to “General terms of sale”: https://www.appartcity.com/en/rental-terms-and-conditions.html

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Can you accommodate minors under the age of 18?

Appart’City cannot accommodate minors under the age of 18 who are not accompanied by their legal guardian. In the case where a minor has made a reservation or intends to stay alone without their legal guardian, the reservation may be cancelled immediately, even during the booking process.

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Which payment methods do you accept?

A number of payment methods are accepted when paying for your stay, depending on the establishment: Visa, Mastercard and American Express bank cards, holiday vouchers, gift vouchers... with the exception of Visa Electron, Maestro, and prepaid cards.

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What different rates do you offer?

We offer three rates according to the duration of your stay (excluding tourist tax). Click here to discover all of our rates. Use the search bar at the top of the page to browse the price and availability of your chosen Appart’City before booking.

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I intend to stay with my child under 2 years of age, do i need to mention this before our arrival?

At Appart’City, children under 2 years of age go free and must stay with their parents. Please let us know when making your booking if you will be using a travel cot. (Please see the conditions of your Aparthotel). Breakfast is free for children under 6 with paying adults.

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How can I manage my booking?

On our website www.appartcity.com, either through your customer account (under “my reservations”), or by clicking here, entering your reservation number and pin code sent to your email, then validate. Here you can find all of your booking details and if necessary cancel your booking to make a new one (it is not possible to modify an existing reservation). To manage an internet booking made through a site other than www.appartcity.com, please contact the customer service department of the partner site.

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Who should I contact for any cancellation or modification requests related to Covid-19?

Please send your request to our customer service by email at serviceclient@appartcity.com. Due to the large number of requests, we try to respond as quickly as possible to all of them and thank you for your patience.

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You did not find an answer to your question

Can’t find an answer to your question in the tabs above? Don’t panic, contact us via the form below.
N.B. To manage an Internet reservation made from another website than appartcity.com, please contact the customer service of the partner website.

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In compliance with the Data Protection Act 78-17 of 6 January 1978, you have the right to access, modify, rectify or delete any data which concerns you, which you may exercise by emailing Appart’city SAS at the address dpo@appartcity.com.