Frequently Asked Questions - During my stay

Hello, feel free to ask your questions, we have the answers!

Frequently Asked Questions

What time is breakfast served?

The breakfast service is generally provided from 7:00 to 9:00 Monday to Friday, and 8:00 to 10:00 Saturdays and Sundays (Sunday service may vary depending on your chosen Appart’City). Please consult the fact sheet for your chosen Appart’City to check their hours.

Did you find this answer useful?

happy emojisad emoji

What does flat cleaning include and how often is it done?

The flat is cleaned before your arrival. A cleaning service at the end of your stay is included in the price of your stay, whatever the range and type of flat. This service does not include the cleaning of the kitchen, which is the responsibility of the client or can be entrusted to us. The cost of this "Kitchen Cleaning" service is charged at €10.00. 

For stays of 7 nights or more, a complete weekly cleaning with change of all linen is included in the price, except for the kitchen and the dishes. The day of this cleaning is to be agreed with the reception team of your Appart'City, we invite you to inquire at the reception. Here are the different formulas proposed :

. The "Complete cleaning" package includes the total cleaning of the flat, excluding the equipped kitchen area. Rates for the "Complete cleaning" formula: T1 = 19,00€, T1 bis and T2 = 29,00€, T3 = 39,00€, T4 = 49,00€.

. The "Express cleaning" formula includes: a new bed (without change of sheets), emptied bins, change of bath sheets. Express cleaning" formula rate: Single rate = 8,00 € whatever the range and type of flat.

. The "Kitchen cleaning" formula includes the cleaning of the equipped kitchen area. Single rate = 10,00 €.

Did you find this answer useful?

happy emojisad emoji

Are cleaning supplies provided?

A maintenance kit is provided to set you up for your stay, including washing-up liquid, sponge and tea towel (or 2 tablets if using a dishwasher) as well as a vacuum cleaner and broom both available upon request at reception. Fresh linen can be provided throughout your stay, upon request.

Did you find this answer useful?

happy emojisad emoji

Is smoking permitted inside the apartments?

No, our apartments are smoke-free, you may be charged a penalty fee for non-compliance with these regulations. We have provided ashtrays outside of our Appart’City hotels...

Did you find this answer useful?

happy emojisad emoji

You did not find an answer to your question

Can’t find an answer to your question in the tabs above? Don’t panic, contact us via the form below.
N.B. To manage an Internet reservation made from another website than appartcity.com, please contact the customer service of the partner website.

Your request has been sent

We will get back to you as soon as possible.

* Compulsory fields
In compliance with the Data Protection Act 78-17 of 6 January 1978, you have the right to access, modify, rectify or delete any data which concerns you, which you may exercise by emailing Appart’city SAS at the address dpo@appartcity.com.