Frequently Asked Questions - During my stay

Hello, feel free to ask your questions, we have the answers!

What are the exclusive benefits offered to Appart'City members?

As an Appart'City member, you have access to a multitude of exclusive benefits. These include special discounts on your bookings, personalized offers, and much more. To view the complete list of benefits and to manage your account, you can log in on our login page. If you are not yet a member and wish to learn more about these benefits, feel free to visit our Members' Benefits page for more information and to start your membership.

Frequently Asked Questions

What time is breakfast served?

The breakfast service is generally provided from 7:00 to 9:00 Monday to Friday, and 8:00 to 10:00 Saturdays and Sundays (Sunday service may vary depending on your chosen Appart’City). Please consult the fact sheet for your chosen Appart’City to check their hours.

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What does flat cleaning include and how often is it done?

The scope of cleaning services varies depending on the range of our aparthotels to always offer you more comfort, regardless of the length of your stay. Find the details and rates of our cleaning service options.
For any questions or to select one of the offered options, please inquire at the reception for more information.

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Are cleaning supplies provided?

A maintenance kit is provided to set you up for your stay, including washing-up liquid, sponge and tea towel (or 2 tablets if using a dishwasher) as well as a vacuum cleaner and broom both available upon request at reception. Fresh linen can be provided throughout your stay, upon request.Click to know more about our housekeeping policy.

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Is smoking permitted inside the apartments?

No, our apartments are smoke-free, you may be charged a penalty fee for non-compliance with these regulations. We have provided ashtrays outside of our Appart’City hotels...

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